Last updated: 22 June 2026
Welcome to PrettyFast. These terms are the agreement between you and us when you use our app and website. We have kept them as clear as we can. Please read them, because by using PrettyFast you agree to them.
1. Who we are
PrettyFast is operated by PrettyFast (Pty) Ltd, registration number 2020/467358/07, a private company incorporated in South Africa.
- Registered address: 2 Allendale Road, Sandton, New Brighton, 2196
- Email: info@prettyfast.co.za
- Telephone / WhatsApp: +27 71 291 1782
- Website: prettyfast.co.za
These details are provided in line with the Electronic Communications and Transactions Act, 2002 (ECTA). In these terms, “PrettyFast”, “we”, “us” and “our” mean the operator above. “You” means you, the user, whether you are a consumer or a beauty professional.
2. Who can use PrettyFast
You must be 18 or older and able to enter into a binding agreement to use PrettyFast. If you use PrettyFast for a business, you confirm you are allowed to act for that business.
3. What PrettyFast is, and what it is not
PrettyFast is a platform that helps consumers discover independent beauty professionals and book their services. We provide the technology that connects you. We are not the provider of the beauty services.
This matters:
- The agreement for a beauty service is directly between the consumer and the professional.
- Professionals are independent businesses. They are not our employees, agents or partners, and we do not control how they deliver their services.
- We do not guarantee the quality, safety or legality of any service, nor that any booking will go ahead.
- We are not a party to that service agreement and are not responsible for it, beyond running the platform fairly and honestly.
4. Your account
You can browse without an account, but you need one to book or to list your business. Keep your login details private, give us accurate information, and keep it up to date. You are responsible for activity on your account. Tell us straight away if you think someone else has accessed it.
5. Bookings
When a consumer requests a booking and a professional confirms it, an agreement forms between them on the service, time, place and price shown. Both sides agree to honour their bookings, communicate respectfully, and arrive on time. The professional is responsible for delivering the service safely and as described. The consumer is responsible for providing accurate details and a safe environment where the service is mobile.
6. Prices, payments and our 0% commission promise
Professionals set their own prices, which are shown before you book. The price you agree to is the price you pay the professional.
Payment may happen in person or in the app through our payment partner, Paystack, depending on the professional. Where you pay in the app, that payment is processed securely and goes to the professional.
PrettyFast charges 0% commission on bookings. Ever. We do not take a cut of what a professional earns. We earn from optional professional subscriptions, optional consumer subscriptions, supplier partnerships and featured placements, as described in the app and on our pricing page.
7. Cancellations and refunds
Plans change, life happens. You can cancel or reschedule a booking in the app. Professionals may set their own cancellation windows and fees, which are shown before you book. If a professional cancels, or a service paid for in the app is not delivered, you are entitled to a refund. Full detail is in our Cancellation and Refund Policy, which forms part of these terms.
8. Reviews, content and your licence to us
You may post reviews, photos, profile details and other content. You must own it or have the right to share it, and it must be honest and lawful. You keep ownership of your content. You give us a non-exclusive, royalty-free licence to host, display and use it to operate and promote PrettyFast and your listing. We may remove content that breaks these terms or the law. Reviews must reflect genuine experiences, and only users who booked through PrettyFast may review.
9. Fair use
To keep PrettyFast safe and useful for everyone, you agree not to:
- Break the law, infringe anyone’s rights, or harm or harass other users.
- Post false, misleading, offensive or fraudulent content, including fake reviews.
- Take bookings or payments off-platform to avoid your obligations, or misuse another user’s information.
- Interfere with the app, attempt to access it without authorisation, scrape it, or upload anything harmful.
- Impersonate anyone or misrepresent your business or qualifications.
10. Terms for beauty professionals
If you list your business on PrettyFast, the following also applies to you.
- You are independent. You run your own business. You are responsible for your services, your conduct, your insurance, your licences and permits, and your own tax and legal compliance.
- Your listing. Keep your profile, services, prices and availability accurate and current. Only offer services you are competent and permitted to provide.
- Subscriptions. You can start free. Paid plans unlock visibility, bookings, the full deals feed, analytics, your verified badge, your mini-website and Client Care. Current plan prices and inclusions are shown in the app and on our pricing page.
- Billing and cancellation. Paid plans are billed in advance through Paystack on a recurring basis until you cancel. You can cancel anytime in the app. Your plan stays active until the end of the period you have paid for, then it does not renew. Fees already paid are not refundable except where the law or our Cancellation and Refund Policy requires.
- Verification. A verified badge reflects an active, paid, complete profile. It is not a guarantee or endorsement by us of your work.
- Deals and suppliers. Supplier deals are offered by third parties on their own terms. We are not responsible for supplier products, prices or fulfilment.
- Conduct. Serve your clients professionally and honour your confirmed bookings. Repeated cancellations, no-shows or poor conduct may affect your standing or access.
11. Consumer subscriptions (Beauty Assist)
Beauty Assist is an optional consumer subscription that unlocks extra features. It is billed in advance on a recurring basis through our payment partner until you cancel. You can cancel anytime, and your access continues until the end of the period you have paid for. Current pricing is shown in the app before you subscribe.
12. Our intellectual property
PrettyFast, including the app, the website, our name, logo, design and content we create, belongs to us or our licensors. You may use it only to use the service as intended. You may not copy, modify, resell or reverse engineer it without our written permission.
13. Third-party services
PrettyFast relies on trusted third parties, including Google Firebase, Anthropic, Paystack, our email provider and Cloudflare. Links or features that connect to third parties are governed by their own terms. We are not responsible for third-party services we do not control.
14. Disclaimers
We work hard to keep PrettyFast running well, but we provide the platform on an “as is” and “as available” basis. We do not guarantee that the app will always be uninterrupted or error-free, or that any professional, service or booking will meet your expectations. Nothing in these terms limits any rights you have under the Consumer Protection Act, 2008 or other South African law that cannot be excluded.
15. Limitation of liability
To the maximum extent allowed by law, PrettyFast is not liable for the acts, omissions, services or conduct of any user, including any professional or consumer, or for any loss arising from a booking or service arranged through the platform. To the extent the law allows us to limit our liability, our total liability to you for any claim relating to the platform is limited to the fees you paid us, if any, in the three months before the claim. We are not liable for indirect or consequential loss. This clause does not exclude liability that cannot be excluded by law.
16. Indemnity
You agree to cover us for reasonable losses and claims that arise from your breach of these terms, your content, or your services where you are a professional, to the extent the law allows.
17. Suspension and ending your access
You can stop using PrettyFast and delete your account at any time. We may suspend or end your access if you break these terms or the law, or to protect users or the platform. We will act fairly and, where reasonable, give you notice.
18. Changes
We may improve the service and update these terms from time to time. If we make a meaningful change, we will let you know in the app or by email and update the date above. If you keep using PrettyFast after a change, you accept the updated terms.
19. Governing law and disputes
These terms are governed by the laws of South Africa. If something goes wrong, please contact us first at complaints@prettyfast.co.za, because most things are sorted out quickly and kindly. If we cannot resolve it, the matter falls under the jurisdiction of the South African courts. Nothing here affects your right to approach the National Consumer Commission or another competent body.
20. Contact us
Email info@prettyfast.co.za, or message us on WhatsApp at +27 71 291 1782. We are real people, and we answer like it.