Frequently Asked Questions

PrettyFast is how you find trusted beauty professionals near you and keep your whole beauty life handled. Nail techs, hair stylists, lash artists, brow specialists, braiders and massage therapists. You see real profiles, real prices and real reviews, so you know who, when and what it costs before you ever commit. No more guessing. No more back and forth.

Yes. Downloading the app, browsing professionals, viewing prices and booking are all free. We also offer an optional subscription called Beauty Assist that unlocks extras like your beauty budget tool and smarter reminders. You only pay for that if you want it, and you can cancel anytime. The price is always shown in the app before you subscribe.

No. You can browse professionals and see their services and prices without an account. You only need to create one when you are ready to book, so we can send your confirmation and let you manage your appointments.

Open the professional's profile, choose the service you want, pick a date and time from their availability, confirm where the appointment happens, then tap to book. You get an instant confirmation with a booking reference, and the appointment can be added straight to your phone calendar. It takes about thirty seconds.

Some professionals travel to you, wherever you are. Others work from their own space and you go to them. Many do both. You choose what suits you on each search, and PrettyFast only shows you professionals who work the way you want. Your exact address is only shared with the professional once a booking is confirmed.

Every service on a professional's profile shows its price up front. No hidden fees, no surprises. If a mobile professional charges a travel fee, that is shown too. The price you see is set by the professional, and what you agree to at booking is what you pay them.

Payment is between you and your professional, on the terms shown on their profile. Some accept payment in the app through our secure payment partner, Paystack. Others take payment in person on the day. The profile tells you which. PrettyFast never adds commission to your bill.

Yes. Open the booking in the app and tap Reschedule or Cancel. Please give as much notice as you can, because professionals plan their day around your appointment. Each professional may set their own cancellation window and fee, shown before you book. See our Cancellation and Refund Policy for the full detail.

You are notified straight away, and any amount you paid in the app for that booking is refunded to you. We will also help you find another professional for the same service nearby, so your soft life stays on track.

If you paid in the app and the service was not delivered, or the professional cancelled, you are entitled to a refund. Refund timing and any cancellation fees depend on when you cancel and the professional's stated policy. Full details are in our Cancellation and Refund Policy. If something went wrong, email complaints@prettyfast.co.za and we will help.

After your appointment you can leave a rating and a review. Only people who actually booked through PrettyFast can review, so what you read is real. Reviews help other women find professionals they can trust, and help great professionals get the recognition they deserve.

Beauty Assist is an optional consumer subscription. It unlocks your beauty budget tool, predicted monthly spend based on real prices near you, and smarter reminders so you are never caught out. It is a soft life, handled. The current price is shown in the app, and you can cancel anytime.

Your Beauty Team is your personal lineup of professionals. Add the people you already love, invite a professional who is not on PrettyFast yet, or keep a private note of someone you book directly. PrettyFast then helps you stay on schedule with gentle reminders when you are due, so your routine never slips.

Yes. We protect your information and only use it to run PrettyFast and improve your experience. We never sell your personal information. You can view, correct or delete your data at any time. Read our Privacy Policy for the full picture, including your rights under South Africa's POPIA.

Go to your profile settings and choose to delete your account, or email info@prettyfast.co.za and we will action it for you. We remove your personal information in line with our Privacy Policy, keeping only what the law requires us to keep.

PrettyFast is growing across South Africa, with professionals in Johannesburg, Cape Town, Durban, Pretoria and more cities and townships every week. Open the app to see who is near you. If your area is quiet for now, invite your favourite professional and help build it.

PrettyFast works on iPhone and Android phones. Provider mini-websites and our city pages work in any web browser. The app is built to run well on everyday devices and to be light on your data.

We are here. Email info@prettyfast.co.za for general help, complaints@prettyfast.co.za if something went wrong, or compliments@prettyfast.co.za to share love. You can also reach us on WhatsApp at +27 71 291 1782. We answer like real people, because we are.

Download the app, choose I run a beauty business, and create your free profile. Add your services, prices, photos and how you work. You can be live and discoverable to clients near you in minutes. Joining is free.

Yes. 0% commission, ever. When a client pays you, you keep every rand. We are not a middleman taking a cut of your work. PrettyFast earns from optional monthly plans and supplier partnerships, never from your bookings. This is a promise, not a launch offer.

You can start free. Paid plans begin at R149 per month, and you can cancel anytime. A paid plan makes your profile visible and bookable to clients, unlocks the full supplier deals feed with trade prices and codes, your analytics dashboard, your verified badge, your shareable mini-website and weekly Client Care content. Current plan prices and what each one includes are shown in the app and on our pricing page.

Clients pay you directly, either in person or in the app through our secure partner Paystack. With 0% commission, the full amount is yours. If a client paid in the app, the funds settle to your account on the payout schedule shown in your earnings screen.

Clients search by service, area and how they want to be served, come to me or I go to them. PrettyFast surfaces professionals near them, matched to what they are looking for. A complete profile with photos, clear prices and good reviews gets discovered far more often. You also get a shareable mini-website link for your bio and WhatsApp.

You set your available days and hours in the app. When a client books, you get an instant notification to confirm or decline. Confirmed appointments show in your calendar, and you can message the client, mark the appointment complete and track your earnings, all in one place. No more paper diary, no more lost DMs.

Every Monday, fresh trade deals from beauty suppliers drop in your app. On a paid plan you see the real trade price, the discount code and the order link, so you save on the stock you already buy. It is like opening a premium trade magazine that pays for itself.

Client Care is your weekly, ready to share content, made for you. A beautiful image, a warm caption with your business name and a story version, all on a self-care theme. Stay visible and connected to your clients without ever having to think about what to post.

Every paid professional gets a clean public page at prettyfast.co.za with your own link. Put it in your Instagram bio, send it on WhatsApp, print it on a card. It shows your work, services, prices and reviews, and the Book button leads clients straight into the app. One link, your whole business.

Yes. Cancel anytime from the subscription screen in the app. Your plan stays active until the end of the period you have already paid for, then it simply does not renew. No lock-in, no penalties.

The verified badge shows clients you are a genuine, active PrettyFast professional on a paid plan with a complete profile. Keep your profile, services and prices up to date, and the badge appears on your listing and your mini-website.

PrettyFast works on iPhone and Android phones. Provider mini-websites and our city pages work in any web browser. The app is built to run well on everyday devices and to be light on your data.

We are here. Email info@prettyfast.co.za for general help, complaints@prettyfast.co.za if something went wrong, or compliments@prettyfast.co.za to share love. You can also reach us on WhatsApp at +27 71 291 1782. We answer like real people, because we are.