Ensuring your clients follow aftercare instructions is crucial for maintaining the quality and longevity of their lash extensions.
One of the biggest frustrations for lash technicians is clients who don’t follow aftercare instructions but blame you when their lashes fall out too soon. It can be challenging when clients neglect guidelines and then blame their technician for any issues that arise. By taking proactive steps, you can help educate your clients, reinforce the importance of aftercare, and ultimately prevent misunderstandings. Here’s how to handle this professionally.
- Give Clear, Written Aftercare Instructions
Many clients forget verbal instructions, so provide a printed or digital aftercare guide to reinforce your message.
- Explain the ‘24-Hour Rule’
Clients must avoid water, steam, and oil-based products for the first 24 hours. Make sure they understand that breaking this rule weakens the adhesive bond.
- Educate Clients About Daily Maintenance
Encourage them to gently cleanse their lashes with an oil-free cleanser and brush them daily to prevent tangling.
- Introduce a Lash Loyalty Program
Offer discounts on refills if clients follow proper aftercare and return within a specific timeframe. This keeps them accountable and coming back.
- Use Social Media to Educate
Post engaging videos and before-and-after shots that highlight the importance of lash aftercare.
- Book Follow-Up Appointments in Advance
Scheduling refill appointments before clients leave increases retention rates and ensures they stay on track with their lash maintenance.
By implementing these strategies, you’ll reduce complaints, improve retention, and build a loyal client base that values your expertise!
